Services provided


/groups/resnetnewsinfo/search/index.rss?tag=hotlist/groups/resnetnewsinfo/search/?tag=hotWhat’s HotHotListHot!?tag=hot9/groups/resnetnewsinfo/sidebar/HotListhelpdeskResNet Help Desk2014-08-21 18:35:30+00:002014-08-21 18:35:30updated4helpdeskResNet Help Desk2014-08-21 17:32:18+00:002014-08-21 17:32:18updated3Added tag - hothelpdeskResNet Help Desk2014-08-21 17:32:14+00:002014-08-21 17:32:14addTag2First createdhelpdeskResNet Help Desk2014-08-21 17:23:36+00:002014-08-21 17:23:36created1wiki2014-08-21T18:35:30+00:00groups/resnetnewsinfo/wiki/ac91bFalseNintendo Wii requires LAN adapter/groups/resnetnewsinfo/wiki/ac91b/Nintendo_Wii_requires_LAN_adapter.htmlResNet Help Desk4 updatesNintendo Wii requires LAN adapter The Nintendo Wii uses a specific type of wireless encryption that is not compatible with the ResNet Wireless network. As a result, students who w...Falsehelpdesk2014-08-21T18:35:30+00:00Added tag - hothelpdeskResNet Help Desk2014-08-12 20:18:32+00:002014-08-12 20:18:32addTag3helpdeskResNet Help Desk2014-08-12 20:18:15+00:002014-08-12 20:18:15updated2First createdhelpdeskResNet Help Desk2014-08-12 20:12:33+00:002014-08-12 20:12:33created1wiki2014-08-12T20:18:15+00:00groups/resnetnewsinfo/wiki/7818eFalseAccessing Office 365 email on your phone or tablet/groups/resnetnewsinfo/wiki/7818e/Accessing_Office_365_email_on_your_phone_or_tablet.htmlResNet Help Desk3 updatesAccessing Office 365 email on your phone or tablet Microsoft provides extensive online instructions for connecting your Office 365 account to your mobile phone or tablet device. After clicking t...Falsehelpdesk2014-08-12T20:18:15+00:00helpdeskResNet Help Desk2014-07-16 12:28:10+00:002014-07-16 12:28:10updated6helpdeskResNet Help Desk2014-07-16 12:27:48+00:002014-07-16 12:27:48updated5helpdeskResNet Help Desk2014-05-28 14:56:17+00:002014-05-28 14:56:17updated4helpdeskResNet Help Desk2014-05-28 14:54:37+00:002014-05-28 14:54:37updated3Added tag - hothelpdeskResNet Help Desk2014-05-28 14:54:35+00:002014-05-28 14:54:35addTag2First createdhelpdeskResNet Help Desk2014-05-28 14:32:50+00:002014-05-28 14:32:50created1weblog2014-07-16T12:28:10+00:00groups/resnetnewsinfo/weblog/a9a99FalseWiFi installation complete in Golden Bear Village South/groups/resnetnewsinfo/weblog/a9a99/WiFi_installation_complete_in_Golden_Bear_Village_South.htmlResNet Help Desk6 updatesWiFi installation complete in Golden Bear Village South In July 2014, crews completed the installation of enterprise-grade WiFi in the Golden Bear Village South apartment complex. As a result, high-speed W...Falsehelpdesk2014-07-16T12:28:10+00:00helpdeskResNet Help Desk2014-04-03 19:39:31+00:002014-04-03 19:39:31updated4Added tag - hothelpdeskResNet Help Desk2014-04-03 19:15:57+00:002014-04-03 19:15:57addTag3helpdeskResNet Help Desk2014-04-03 19:15:25+00:002014-04-03 19:15:25updated2First createdhelpdeskResNet Help Desk2014-04-03 19:07:07+00:002014-04-03 19:07:07created1wiki2014-04-03T19:39:31+00:00groups/resnetnewsinfo/wiki/3494fFalseBeing "mal-aware"/groups/resnetnewsinfo/wiki/3494f/Being_malaware.htmlResNet Help Desk4 updatesBeing "mal-aware" Recently the ResNet help desk has seen an increase in the number of student PCs coming in for general malware removal. Malware is a term used to ...Falsehelpdesk2014-04-03T19:39:31+00:00helpdeskResNet Help Desk2014-03-05 17:06:39+00:002014-03-05 17:06:39updated6Added tag - newstudenthelpdeskResNet Help Desk2014-02-25 15:28:34+00:002014-02-25 15:28:34addTag5helpdeskResNet Help Desk2013-10-23 17:25:49+00:002013-10-23 17:25:49updated4Added tag - hothelpdeskResNet Help Desk2013-10-18 18:18:55+00:002013-10-18 18:18:55addTag3helpdeskResNet Help Desk2013-10-16 15:58:30+00:002013-10-16 15:58:30updated2First createdhelpdeskResNet Help Desk2013-10-16 15:49:09+00:002013-10-16 15:49:09created1wiki2014-03-05T17:06:39+00:00groups/resnetnewsinfo/wiki/29808FalseNetwork Access Control (NAC)/groups/resnetnewsinfo/wiki/29808/Network_Access_Control_NAC.htmlResNet Help Desk6 updatesNetwork Access Control (NAC) The residential network utilizes the ForeScout network access control (NAC) system to maintain a safe and robust network environment for res...Falsehelpdesk2014-03-05T17:06:39+00:00hot/groups/resnetnewsinfo/search/index.rss?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomelist/groups/resnetnewsinfo/search/?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomeRecent ChangesRecentChangesListUpdates?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcome0/groups/resnetnewsinfo/sidebar/RecentChangesListmodifiedDateallRecent ChangesRecentChangesListUpdateswiki/welcomeNo recent changes.reverse5search

The ResNet help desk staff is composed of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/Spyware removal
Trojan removal
Anti-virus installation
Virus removal/prevention
System updates
System restores
Password changes
Hardware issues
Hardware component installation
Laptop screen replacement
Assistance with peripherals (printers, scanners, etc.)
Data recovery
Network issues
Connectivity problems
Network authentication problems
WiFi problems

The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet helpdesk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.

Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet helpdesk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.

House call
House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet helpdesk and arrange for someone to come to your room to provide assistance.

Phone support
Helpdesk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the helpdesk or scheduling a house call.

Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.

There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.