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/groups/resnetnewsinfo/search/index.rss?tag=hotlist/groups/resnetnewsinfo/search/?tag=hotWhat’s HotHotListHot!?tag=hot10/groups/resnetnewsinfo/sidebar/HotListhelpdeskResNet Help Desk2015-01-15 14:09:23+00:002015-01-15 14:09:23updated4helpdeskResNet Help Desk2015-01-15 14:09:17+00:002015-01-15 14:09:17updated3Added tag - hothelpdeskResNet Help Desk2015-01-15 14:09:16+00:002015-01-15 14:09:16addTag2First createdhelpdeskResNet Help Desk2015-01-15 14:05:44+00:002015-01-15 14:05:44created1weblog2015-01-15T14:09:23+00:00groups/resnetnewsinfo/weblog/53f1bFalseSpring semester opening hours/groups/resnetnewsinfo/weblog/53f1b/Spring_semester_opening_hours.htmlResNet Help Desk4 updatesSpring semester opening hours The ResNet help desk and Johnson Hall computer lab will open on Sunday, January 18th at 4pm, and operate under a modified schedule the first two days...Falsehelpdesk2015-01-15T14:09:23+00:00helpdeskResNet Help Desk2015-01-14 14:13:09+00:002015-01-14 14:13:09updated3Added tag - hothelpdeskResNet Help Desk2015-01-14 14:12:53+00:002015-01-14 14:12:53addTag2First createdhelpdeskResNet Help Desk2015-01-14 14:00:53+00:002015-01-14 14:00:53created1weblog2015-01-14T14:13:09+00:00groups/resnetnewsinfo/weblog/b6ea1FalseCable TV lineup changes: January 2015/groups/resnetnewsinfo/weblog/b6ea1/Cable_TV_lineup_changes_January_2015.htmlResNet Help Desk3 updatesCable TV lineup changes: January 2015 Service Electric Cable has made some changes to the campus digital channel lineup. Residents are advised to re-scan channels on their TVs and QAM d...Falsehelpdesk2015-01-14T14:13:09+00:00Added tag - hothelpdeskResNet Help Desk2014-11-20 16:23:59+00:002014-11-20 16:23:59addTag10Removed tag - hothelpdeskResNet Help Desk2014-11-20 16:23:53+00:002014-11-20 16:23:53removeTag9Added tag - hothelpdeskResNet Help Desk2014-11-20 16:23:53+00:002014-11-20 16:23:53addTag8helpdeskResNet Help Desk2014-11-20 16:23:52+00:002014-11-20 16:23:52updated7helpdeskResNet Help Desk2014-11-20 16:23:43+00:002014-11-20 16:23:43updated6helpdeskResNet Help Desk2013-12-05 20:50:43+00:002013-12-05 20:50:43updated5helpdeskResNet Help Desk2013-12-05 20:50:23+00:002013-12-05 20:50:23updated4helpdeskResNet Help Desk2013-10-16 16:05:02+00:002013-10-16 16:05:02updated3helpdeskResNet Help Desk2013-10-16 16:04:00+00:002013-10-16 16:04:00updated2First createdhelpdeskResNet Help Desk2013-10-16 16:03:39+00:002013-10-16 16:03:39created1wiki2014-11-20T16:23:52+00:00groups/resnetnewsinfo/wiki/b8edfFalseProblem: "I get an error trying to access the 'myhousing.kutztown.edu' website"/groups/resnetnewsinfo/wiki/b8edf/Problem_I_get_an_error_trying_to_access_the_myhousingkutztownedu_website.htmlResNet Help Desk10 updatesProblem: "I get an error trying to access the 'myhousing.kutztown.edu' website" Some Macintosh users may see an error message similar to the one below when they try to visit myhousing.kutztown.edu: [image] Solution: ...Falsehelpdesk2014-11-20T16:23:52+00:00helpdeskResNet Help Desk2014-10-14 15:37:21+00:002014-10-14 15:37:21updated14Added tag - hothelpdeskResNet Help Desk2014-10-02 14:21:11+00:002014-10-02 14:21:11addTag13helpdeskResNet Help Desk2014-10-02 14:20:25+00:002014-10-02 14:20:25updated12helpdeskResNet Help Desk2014-10-02 14:19:47+00:002014-10-02 14:19:47updated11helpdeskResNet Help Desk2014-10-02 14:19:30+00:002014-10-02 14:19:30updated10helpdeskResNet Help Desk2014-10-02 14:18:16+00:002014-10-02 14:18:16updated9helpdeskResNet Help Desk2014-10-02 14:17:49+00:002014-10-02 14:17:49updated8helpdeskResNet Help Desk2014-10-02 14:17:29+00:002014-10-02 14:17:29updated7Added tag - cloudhelpdeskResNet Help Desk2014-10-02 14:15:05+00:002014-10-02 14:15:05addTag6helpdeskResNet Help Desk2014-10-02 14:14:55+00:002014-10-02 14:14:55updated5Added tag - onedrivehelpdeskResNet Help Desk2014-10-02 14:14:39+00:002014-10-02 14:14:39addTag4Added tag - outlookhelpdeskResNet Help Desk2014-10-02 14:14:33+00:002014-10-02 14:14:33addTag3Added tag - office 365helpdeskResNet Help Desk2014-10-02 14:14:27+00:002014-10-02 14:14:27addTag2First createdhelpdeskResNet Help Desk2014-10-02 13:50:06+00:002014-10-02 13:50:06created1wiki2014-10-14T15:37:21+00:00groups/resnetnewsinfo/wiki/b4184FalseStoring your files on the OneDrive cloud/groups/resnetnewsinfo/wiki/b4184/Storing_your_files_on_the_OneDrive_cloud.htmlResNet Help Desk14 updatesStoring your files on the OneDrive cloud If you're looking for an alternative to carrying around a thumb drive that contains all of your important files, you may be interested in knowing...Falsehelpdesk2014-10-14T15:37:21+00:00Added tag - outlookhelpdeskResNet Help Desk2014-10-02 13:29:02+00:002014-10-02 13:29:02addTag11Added tag - emailhelpdeskResNet Help Desk2014-10-02 13:29:00+00:002014-10-02 13:29:00addTag10Added tag - office 365helpdeskResNet Help Desk2014-10-02 13:28:42+00:002014-10-02 13:28:42addTag9helpdeskResNet Help Desk2014-10-02 13:27:41+00:002014-10-02 13:27:41updated8helpdeskResNet Help Desk2014-10-02 13:25:25+00:002014-10-02 13:25:25updated7Added tag - hothelpdeskResNet Help Desk2014-10-01 20:53:30+00:002014-10-01 20:53:30addTag6helpdeskResNet Help Desk2014-10-01 20:52:58+00:002014-10-01 20:52:58updated5helpdeskResNet Help Desk2014-10-01 20:52:18+00:002014-10-01 20:52:18updated4helpdeskResNet Help Desk2014-10-01 20:51:39+00:002014-10-01 20:51:39updated3helpdeskResNet Help Desk2014-10-01 20:51:25+00:002014-10-01 20:51:25updated2First createdhelpdeskResNet Help Desk2014-10-01 20:26:03+00:002014-10-01 20:26:03created1wiki2014-10-02T13:27:41+00:00groups/resnetnewsinfo/wiki/2960dFalseCreating/saving documents in Office 365/groups/resnetnewsinfo/wiki/2960d/Creatingsaving_documents_in_Office_365.htmlResNet Help Desk11 updatesCreating/saving documents in Office 365 Although many students aren't aware, Office 365 provides KU students with a free, web-based version of Microsoft Word, Excel, PowerPoint and OneN...Falsehelpdesk2014-10-02T13:27:41+00:00hot/groups/resnetnewsinfo/search/index.rss?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomelist/groups/resnetnewsinfo/search/?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomeRecent ChangesRecentChangesListUpdates?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcome0/groups/resnetnewsinfo/sidebar/RecentChangesListmodifiedDateallRecent ChangesRecentChangesListUpdateswiki/welcomeNo recent changes.reverse5search

The ResNet help desk staff is composed of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/Spyware removal
Trojan removal
Anti-virus installation
Virus removal/prevention
System updates
System restores
Miscellaneous
Password changes
Hardware issues
Hardware component installation
Laptop screen replacement
Assistance with peripherals (printers, scanners, etc.)
Data recovery
Network issues
Connectivity problems
Network authentication problems
WiFi problems


The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet helpdesk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.

Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet helpdesk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.

House call
House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet helpdesk and arrange for someone to come to your room to provide assistance.

Phone support
Helpdesk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the helpdesk or scheduling a house call.

Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.

There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.