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/groups/resnetnewsinfo/search/index.rss?tag=hotlist/groups/resnetnewsinfo/search/?tag=hotWhat’s HotHotListHot!?tag=hot8/groups/resnetnewsinfo/sidebar/HotListhelpdeskResNet Help Desk2015-03-03 16:59:06+00:002015-03-03 16:59:06updated16helpdeskResNet Help Desk2015-03-03 16:26:43+00:002015-03-03 16:26:43updated15helpdeskResNet Help Desk2014-10-14 15:37:21+00:002014-10-14 15:37:21updated14Added tag - hothelpdeskResNet Help Desk2014-10-02 14:21:11+00:002014-10-02 14:21:11addTag13helpdeskResNet Help Desk2014-10-02 14:20:25+00:002014-10-02 14:20:25updated12helpdeskResNet Help Desk2014-10-02 14:19:47+00:002014-10-02 14:19:47updated11helpdeskResNet Help Desk2014-10-02 14:19:30+00:002014-10-02 14:19:30updated10helpdeskResNet Help Desk2014-10-02 14:18:16+00:002014-10-02 14:18:16updated9helpdeskResNet Help Desk2014-10-02 14:17:49+00:002014-10-02 14:17:49updated8helpdeskResNet Help Desk2014-10-02 14:17:29+00:002014-10-02 14:17:29updated7Added tag - cloudhelpdeskResNet Help Desk2014-10-02 14:15:05+00:002014-10-02 14:15:05addTag6helpdeskResNet Help Desk2014-10-02 14:14:55+00:002014-10-02 14:14:55updated5Added tag - onedrivehelpdeskResNet Help Desk2014-10-02 14:14:39+00:002014-10-02 14:14:39addTag4Added tag - outlookhelpdeskResNet Help Desk2014-10-02 14:14:33+00:002014-10-02 14:14:33addTag3Added tag - office 365helpdeskResNet Help Desk2014-10-02 14:14:27+00:002014-10-02 14:14:27addTag2First createdhelpdeskResNet Help Desk2014-10-02 13:50:06+00:002014-10-02 13:50:06created1wiki2015-03-03T16:59:06+00:00groups/resnetnewsinfo/wiki/b4184FalseStoring your files on the OneDrive cloud/groups/resnetnewsinfo/wiki/b4184/Storing_your_files_on_the_OneDrive_cloud.htmlResNet Help Desk16 updatesStoring your files on the OneDrive cloud If you're looking for an alternative to carrying around a thumb drive that contains all of your important files, you may be interested in knowing...Falsehelpdesk2015-03-03T16:59:06+00:00helpdeskResNet Help Desk2015-03-03 16:54:19+00:002015-03-03 16:54:19updated12Added tag - outlookhelpdeskResNet Help Desk2014-10-02 13:29:02+00:002014-10-02 13:29:02addTag11Added tag - emailhelpdeskResNet Help Desk2014-10-02 13:29:00+00:002014-10-02 13:29:00addTag10Added tag - office 365helpdeskResNet Help Desk2014-10-02 13:28:42+00:002014-10-02 13:28:42addTag9helpdeskResNet Help Desk2014-10-02 13:27:41+00:002014-10-02 13:27:41updated8helpdeskResNet Help Desk2014-10-02 13:25:25+00:002014-10-02 13:25:25updated7Added tag - hothelpdeskResNet Help Desk2014-10-01 20:53:30+00:002014-10-01 20:53:30addTag6helpdeskResNet Help Desk2014-10-01 20:52:58+00:002014-10-01 20:52:58updated5helpdeskResNet Help Desk2014-10-01 20:52:18+00:002014-10-01 20:52:18updated4helpdeskResNet Help Desk2014-10-01 20:51:39+00:002014-10-01 20:51:39updated3helpdeskResNet Help Desk2014-10-01 20:51:25+00:002014-10-01 20:51:25updated2First createdhelpdeskResNet Help Desk2014-10-01 20:26:03+00:002014-10-01 20:26:03created1wiki2015-03-03T16:54:19+00:00groups/resnetnewsinfo/wiki/2960dFalseCreating/saving documents in Office 365/groups/resnetnewsinfo/wiki/2960d/Creatingsaving_documents_in_Office_365.htmlResNet Help Desk12 updatesCreating/saving documents in Office 365 Although many students aren't aware, Office 365 provides KU students with a free, web-based version of Microsoft Word, Excel, PowerPoint and OneN...Falsehelpdesk2015-03-03T16:54:19+00:00Added tag - hothelpdeskResNet Help Desk2015-02-26 17:11:25+00:002015-02-26 17:11:25addTag5helpdeskResNet Help Desk2015-02-26 17:09:57+00:002015-02-26 17:09:57updated4helpdeskResNet Help Desk2015-02-26 17:08:43+00:002015-02-26 17:08:43updated3helpdeskResNet Help Desk2015-02-26 17:08:23+00:002015-02-26 17:08:23updated2First createdhelpdeskResNet Help Desk2015-02-26 16:52:01+00:002015-02-26 16:52:01created1wiki2015-02-26T17:09:57+00:00groups/resnetnewsinfo/wiki/5d3f3FalseDixon Hall Wi-Fi redesign complete/groups/resnetnewsinfo/wiki/5d3f3/Dixon_Hall_WiFi_redesign_complete.htmlResNet Help Desk5 updatesDixon Hall Wi-Fi redesign complete Network Services has completed a Wi-Fi network redesign in Dixon Hall that should resolve connectivity issues that some students experienced thro...Falsehelpdesk2015-02-26T17:09:57+00:00helpdeskResNet Help Desk2015-02-26 16:39:00+00:002015-02-26 16:39:00updated10helpdeskResNet Help Desk2015-02-24 21:05:31+00:002015-02-24 21:05:31updated9Added tag - hothelpdeskResNet Help Desk2015-02-24 21:03:12+00:002015-02-24 21:03:12addTag8helpdeskResNet Help Desk2015-02-24 21:02:35+00:002015-02-24 21:02:35updated7helpdeskResNet Help Desk2015-02-24 21:00:49+00:002015-02-24 21:00:49updated6helpdeskResNet Help Desk2015-02-24 21:00:04+00:002015-02-24 21:00:04updated5helpdeskResNet Help Desk2015-02-24 20:58:47+00:002015-02-24 20:58:47updated4helpdeskResNet Help Desk2015-02-24 20:58:07+00:002015-02-24 20:58:07updated3helpdeskResNet Help Desk2015-02-24 20:56:50+00:002015-02-24 20:56:50updated2First createdhelpdeskResNet Help Desk2015-02-24 20:53:54+00:002015-02-24 20:53:54created1wiki2015-02-26T16:39:00+00:00groups/resnetnewsinfo/wiki/95b86FalseUnderstanding Campus Wi-Fi/groups/resnetnewsinfo/wiki/95b86/Understanding_Campus_WiFi.htmlResNet Help Desk10 updatesUnderstanding Campus Wi-Fi Large public Wi-Fi networks like we have on campus operate differently than a simple, private network like you probably have set up in your home....Falsehelpdesk2015-02-26T16:39:00+00:00helpdeskResNet Help Desk2015-02-19 15:37:17+00:002015-02-19 15:37:17updated4helpdeskResNet Help Desk2015-01-14 14:13:09+00:002015-01-14 14:13:09updated3Added tag - hothelpdeskResNet Help Desk2015-01-14 14:12:53+00:002015-01-14 14:12:53addTag2First createdhelpdeskResNet Help Desk2015-01-14 14:00:53+00:002015-01-14 14:00:53created1weblog2015-02-19T15:37:17+00:00groups/resnetnewsinfo/weblog/b6ea1FalseCable TV lineup changes: February 2015/groups/resnetnewsinfo/weblog/b6ea1/Cable_TV_lineup_changes_February_2015.htmlResNet Help Desk4 updatesCable TV lineup changes: February 2015 Service Electric Cable will finalize their encryption project on February 24, 2015. The campus will maintain its full complement of channels, so i...Falsehelpdesk2015-02-19T15:37:17+00:00hot/groups/resnetnewsinfo/search/index.rss?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomelist/groups/resnetnewsinfo/search/?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomeRecent ChangesRecentChangesListUpdates?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcome0/groups/resnetnewsinfo/sidebar/RecentChangesListmodifiedDateallRecent ChangesRecentChangesListUpdateswiki/welcomeNo recent changes.reverse5search

The ResNet help desk staff is comprised of full-time students who share an affinity for fixing computer problems and helping others. The services the help desk provides are free to all on-campus residents of the university. We will help students assess any computer problem and try to resolve all issues within our means. Here are a few examples of the types of issues for which we can provide assistance:

Software issues
Adware/Spyware removal
Trojan removal
Anti-virus installation
Virus removal/prevention
System updates
System restores
Miscellaneous
Password changes
Hardware issues
Hardware component installation
Laptop screen replacement
Assistance with peripherals (printers, scanners, etc.)
Data recovery
Network issues
Connectivity problems
Network authentication problems
WiFi problems


The ResNet helpdesk provides the following levels of service for students experiencing computer or network problems:

Walk-in service
Students who want the fastest possible service are welcome to stop by the ResNet help desk with their laptop. Many minor issues related to network settings, antivirus updates, etc., can typically be resolved in about 30 minutes.

Drop-off service
Students who don't want to hang around while their computer gets fixed are welcome to drop off their computer at the ResNet help desk. Students who own desktop computers need only supply the CPU -- not the monitor, keyboard, mouse or other peripherals.

House call
House calls are a great convenience to students. If you need help configuring your computer to connect to the network, or are having a problem with one of your peripherals, you can call the ResNet help desk and arrange for someone to come to your room to provide assistance.

Phone support
Help desk staff try to resolve many issues over the phone. If the problem can't be resolved remotely, they may recommend taking your system to the help desk or scheduling a house call.

Support for off-campus students
The ResNet help desk offers pay-for-service computer support to Kutztown University students residing off-campus. However, we do not offer on-site support for off-campus students. All off-campus support is provided in-house at the ResNet help desk.

There are some other limitations to the scope of support that we can provide to off-campus students. For pricing and complete details, please refer to the ResNet Off-Campus Computer Support Program.